Having difficulty checking out?

There are a few common reasons why you may have trouble checking out:

• Delivery address
  • Certain states may restrict which wines we can send to them.
  • This issue comes up when entering your delivery address in the ADDRESS portion of checkout.
  • Find out more about where and what we can ship by clicking here.
• Billing address
  • Must match the billing address on file with your bank
  • This is flagged as an "AVS Mismatch Error" during the payment portion of checkout.
  • Find out how to enter a unique billing address here.
• Inventory low
  • Our product offerings & quantity in stock do change periodically
  • If you are trying to purchase something & you are receiving an insufficient stock error, please email us at success@personalwine.com, and we will gladly double-check our inventory for you.